FREQUENTLY ASKED QUESTIONS:

1. What am I allowed and not allowed to do with the templates?
   
You may:
• Build any website using the template in any way you like.
You may not:
• Resell or redistribute templates (like we do).
• Claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of content providing companies and individuals.
• Make more than one project using the same template (you have to purchase the same template once more in order to make another project with the same design)
 
2. What is the difference between unique and non-unique purchase?

NON-UNIQUE PURCHASE:

Non-exclusive purchase means that other people can buy the template you have chosen some time later.

UNIQUE PURCHASE:

Exclusive purchase guarantees that you are the last person to buy this template. After an exclusive purchase occurs the template is being permanently removed from the sales directory and will never be available to other customers again. Only you and people who bought the template before you will own it.

 
3. Is it reasonable to make unique purchase of template that was already purchased before?
Yes. Because there is very small chance that you will find the same design on the net. There are more than 3,000,000,000 webpages online now according to statistics on www.google.com.
 
4. I ordered a template but haven't received the download information.
In this case please contact our Billing Department via support chat, by phone: 1-917-477-0358 or via our web form.
 
5. What do I receive when I order a template from martinsen.com?
After you complete the payment via our secure form, then you will receive a confirmation email with link(s) to download .zip(s). The .zip file(s) contain the following: PSD file(s), HTML file(s), fonts and advanced clipart library.
You will need unzipping software to open the .zip archive. Windows users may visit www.HotScripts.com or www.WinZip.com. Mac users may visit www.StuffIt.com.
 
6. What is the best place to find photos/images for modification of my template?
We recommend you to purchase images from www.gettyimages.com.
 
7. What are the advantages of purchasing a website template?
The major advantage is price: You get a high quality design for just $20-$50. You will not have to hire a web designer or external web design studio. Second advantage is time frame: It usually takes 5-15 days for a good designer to produce a web page of such quality.
 
8. In what formats are your templates available?
Website templates are available in Photoshop and HTML formats. Fonts are included with Photoshop file. In most templates HTML is compatible with Adobe® GoLive®, Macromedia Dreamweaver® and Microsoft Frontpage®.
 
9. What is Adobe® Photoshop® ?
Adobe® Photoshop® is the world's most popular graphics editing package. You can find more info about Photoshop® and download a free trial version at Adobe website.
 
10. I cannot find the template I liked.
This means that the template you liked has been sold for the exclusive price and will never again appear on our site according to our Terms and Conditions. But you still may find an appropriate design among more than 2.500 templates that we offer.
 
11. Can you make a custom template for me?
Yes, we can. The custom template includes front and content pages design in formats mentioned above. Please make your requests via our web form.
 
12. Do you provide any scripts with your templates or could you do some custom programming?
Since we make the design only our templates do not include any additional scripts. All forms such as newsletter subscription or search fields are inactive. If you'd like to order customization of programming part of template please contact us.

13. Are your templates Microsoft FrontPage® compatible?
Most of templates come with HTML that is compatible with Adobe® GoLive®, Macromedia Dreamweaver® and Microsoft Frontpage®. Please check the 'sources available' field in the template preview window.
 
14. What is clipart library?
It is a selection of elements that may be helpful during creation of websites using our templates.
Elements included (quantity is approximate):
• Arrows: 25 items
• Bullets: 10 items
• Buttons: 15 items
• Icons: 15 items
• Logos: 25 items
• Windows for content (ie. News box. etc.): 3 items
• Other elements: 100 items
 
All these elements are provided in Photoshop .psd files in external layers. This makes it easier to insert clipart library images into your designs based on our website templates.
 
15. What software do you recommend for making HTML?
We think that Macromedia Dreamweaver® is the best.
 
16. I am interested in the particular template but I am not sure about what I get with it as for pages. Is it only the main page or a set including subpages for different sections of my site?
If you have chosen any template you like, and wish to know what parts does the template include, just click "Preview", and there in the "Sources Available" you will find all the information you need.
 
17. Should I buy the same template for every page on my site?
No, you buy it only once. After purchasing you may use the template as many times as you need for one website.
 
18. Is it possible to buy the particular image from the template?
No. We never sell the images separately from templates (as well as the templates separately from the images).
 
19. Can I change the pictures on the flash animated website and put my own pictures instead?
Yes, you can.

20. Is the license a one-time fee payment?
Yes, the payment for your template is a one-time fee without any additional charges.
 
21. I would like to make payment by company check. Is that possible?
Sorry, no. We work only with PayPal and 2Checkout Merchant Systems. We do not accept checks.
 
22. Is there any return policy?
    In case I decide I don't like it after I've bought it?
No. Since we sell online products, we cannot control the future usage of our templates.